The following is reproduced from “The Collectors Mark” website:

IMPORTANT NOTE FOR BIGPOND EMAIL USERS: 

It has come to our attention that some Bigpond email users have not been receiving emails. Thankfully, there is an easy fix for this!

Quick Instructions:

1. Go here http://email.telstra.com
2. Log in
3. Go to Settings (top right next to logout)
4. Go to Mail (left hand menu)
5. Go to Safe Senders (just under where you clicked Mail)
6. Add @axedalegc.com.au as a safe sender

Detailed Instructions with images:

1. Go here http://email.telstra.com
2. Log in
3. Go to Settings (top right next to logout)
   
4. Go to Mail (left hand menu)
   
   
5. Go to Safe Senders (just under where you clicked Mail)
   
   
6. Type @axedalegc.com.au as a safe sender as shown below then press Add
   

7. You should now see @axedalegc.com.au has been added to your safe senders list.